Telephone Etiquette

Etiquette Lady | taught by Louise Fox
  • 3 Videos

Course Curriculum

Telephone Etiquette Chapter 01
06:34
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Telephone Etiquette Chapter 02
08:09
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Telephone Etiquette Chapter 03
11:25
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Course description

If you are in telesales or customer service, our 3-part Telephone Etiquette Lesson Series is an absolute must. You’ll learn everything you need to know about handling callers in a professional manner. Whether you are a novice or a seasoned phone professional, you will gain valuable insight for making your job easier and more effective.

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Instructor

Louise Fox
Louise Fox

For two decades Louise Fox has been teaching business manners to leading organizations all across North America. Her distinctive and highly effective training methods earned her the title "The Etiquette Lady." Law firms, business schools, corporate executives, Fortune 100 Companies -- and even the Toronto Argonauts have put Louise's knowledge to work.

Louise's understanding of proper corporate conduct is unsurpassed. Because of her extensive expertise, she is a media favorite. Louise is a frequent guest on Entertainment Tonight, CBS Newsworld and the CBC's Steven and Chris Show. Louise is also the etiquette coach for the Woman's Network's top-rated show Style by Jury, and the consultant on the Food Network's Chef School. She has also been featured in dozens of newspapers and magazines including the National Post and Today's Parent.

So that more companies could gain insight from her training, Louise developed mannerstv.com in 2009. It is the most comprehensive business etiquette site available on the internet today.