“In choosing civility, people find their best self, and in doing so, they experience the grace, courage, generosity, humanity, and humility that civility engenders.” - Lew Bayer


Dr. Lewena Bayer

Meet Civility Experts Inc. CEO

Dr. Lewena Bayer (MCCT, ESP, CICC, HON. DOCTORATE) is an author, speaker, entrepreneur and the world’s foremost expert on civility. Many years ago, she made a personal and professional commitment to choose civility every day. For 22 years Dr. Lewena Bayer (hon.) has been internationally recognized as a leading civility expert.

Course curriculum

  • 1

    WELCOME TO THE ONLINE CIVILITY AT WORK PROGRAM

  • 2

    Module 1 CW1A: General Information on the Business of Civility

    • General Information on Business Of Civility - Brief History (2020)

    • General Information on Business of Civility - Brief History - Handout (2020)

    • CW: Module 1 Pre-work: Part 1

    • CW: Module 1 Pre-work: Part 2

  • 3

    MODULE 1: CW1B- Modern Relevance of Civility

  • 4

    MODULE 1: CW1C- Reference and Research on Civility

    • Civility Sources and Resources (2020)

    • Reference and Research on Civility

    • Recording Sources and Resources

  • 5

    MODULE 1: CWQD- Civility at Work Curriculum Overview - CORE

    • Curriculum Overview

    • About the Civility at Work Lesson Plans

    • CW Lesson Plan: Communicating Professionalism (68 pages)

    • CW Lesson Plan: Lasting Impressions (44 pages)

    • CW Lesson Plan: Networking and Mixing Business and Pleasure (64 pages)

    • CW Lesson Plan: Building and Projecting Confidence (72 pages)

    • CW Lesson Plan: Office Politics (64 pages)

  • 6

    MODULE 1: CWQD2: Civility at Work Required E-Books

    • The Power of One - How Choosing Civility Can Change Your Life - Lew Bayer

    • Power of Civility E-book (Co authored by Lew Bayer)

    • Community Weaving E-book

    • Bring a Dish to Pass E-book

    • The 30% Solution E-book by Lew Bayer

  • 7

    MODULE 1: CW1E- Introduction to the Training Material

    • Supplemental Required Reading for Module 1

    • About Supplemental Required Reading

  • 8

    MODULE 1: CW1F- Module 1 Homework Review

    • Module 1: CW Distance Homework

    • About: CW Module 1 Homework

    • Debrief: CW Module 1 Homework

    • Review: CW Module 1 Homework

    • CW Module 1 Homework: Defining Civility and Other Terms (2020)

    • Ongoing - Terms and Definitions Log Reference Worksheet (2020)

  • 9

    Module 1: CWIG - Coaching Call Recordings - Diving Deeper

    • Video: Civility at Work Coaching - Session One - State of Affairs and How to Create Change (2020)

    • Video: Civility at Work Coaching - Session Two - Choosing Civility (2020)

    • Video: Civility at Work Coaching - Session Three - Professional Presence (2020)

    • Video: Civility at Work Coaching - Session Four - Corporate Courtesy (2020)

    • Video: Civility at Work Coaching - Session Five - Business Dining (2020)

    • Video: Civility at Work Coaching - Session Six - Meeting and Presentation Etiquette and Corporate Courtesy (2020)

  • 10

    MODULE 2: CW2A- Profile of a Civility Trainer

    • A note about Module 2 workbook

    • Module 2 Trainee workbook

    • Instructor Competencies Listing

    • Civility Trainer Standards

      FREE PREVIEW
    • Intro- Profile of a Civility Trainer

    • Sample before and after profile.

    • Optional Viewing - prerecorded Webinar by Lew Bayer

  • 11

    MODULE 2: CW2B - Assessing Your Skills

    • The KEY skill you need

    • A Key Skill you will need clip

    • You can't train without talking!

    • You can't train without talking! Video Clip

    • Speaking Reference File

    • Sample assessments for speaking

  • 12

    MODULE 2: CW2C- Identifying Your Audience

    • Identifying Your Audience

  • 13

    MODULE 2: CWED- Setting Civility Training Goals

    • Civility Symptoms Survey

    • Setting Training Goals

  • 14

    MODULE 2: CW2F- Multiple Intelligence Survey

    • Multiple Intelligences Survey

    • About the Multiple Intelligence Survey

  • 15

    MODULE 2: CW2F - The Kilman Conflict Inventory Tool

    • Kilman Assessment

    • About the Kilman Conflict Assessment

  • 16

    MODULE 2: CW2G- Personal Management Basics

    • Personal Management Basics

    • About Personal Management Basics

  • 17

    MODULE 2: CW2H- Defining Civility

    • Why Define Civility

    • Defining Civility video

  • 18

    MODULE 2: CW2I- Selling Civility

    • Selling Civility - Vocabulary

    • Answer Key Civility Vocabulary

    • Clip on Civility Vocabulary

    • Clip on Selling Civility Vocabulary Answer Key

    • Selling Civility Best Practices Handout

    • Selling Civility Best Practices - Clip

    • Optional Viewing- Mark Hunter 3 Fatal Mistakes When Giving Your Price

  • 19

    MODULE 2: CW2J- About ICTC

    • About ICTC - pre-recorded.

    • About ICTC

  • 20

    Module 3 Being a Civility Trainer

    • Introduction to Module 3

    • Module 3 Being a Civility Trainer Workbook

    • Being a Civility Trainer

    • Clip about Optional Reading - Business Case for Trust

    • Clip about Mistrust at Work

    • Optional Reading Business Case for Trust

    • Optional Listening- Speed of Trust read by Steven Covey

    • Civility Symptoms Survey

    • CW3-1 About Adult Learning Styles

    • Learning Styles

    • Support Reading Adult Learning Styles

  • 21

    CW3-4-10 Training Basics

    • The Basics of Civilty Training- with Lew Bayer

    • An Excellent Resource for Trainers

    • Icebreakers for Soft Skill sessions & a word about Icebreakers

    • How to get people back from a break

    • Support Reading- The first hour- Key to Excellent Soft Skills Training

    • The First Hour of Soft Skills Training

    • Great YouTube videos for training in workplaces

    • An easy Orientation/Assessment Option #1

    • An easy Orientation/Assessment Option #2

    • Video clip about Option 1- Assessment and Orientation

    • Video clip about Option #2 Orientation/Assessment for Civility Training

    • Sample Orientation to Civility Session Lunch and Learn

    • CW3-11 Module 3 Homework

    • Clip about Module 3 Homework

    • Recommended Reading - The Cost of Bad Behavior

      FREE PREVIEW
    • Clip Recommended Reading

  • 22

    Module 4 How to use the Civility at Work Lessons

    • CW4-3Communicating Professionalism Leader's Guide

    • Civility at Work - Communicating Respect and Leadership Participant Handouts

    • CW4-4 Lasting Impressions Leader's Guide

    • Civility at Work - Lasting Impressions Participant's Handouts

    • CW4-5 Office Politics Leader's Guide

    • Additional information - Office Politics Handout

    • CIvility at Work Office Politics- Participant Handouts

    • CW4-6 Mixing Business and Pleasure Leader's Guide

    • Civility at Work Mixing Business and Pleasure Participant Handouts

    • CW4-7 Building and Projecting Confidence Leader's Guide

    • Civility at Work- Building and Projecting Confidence Participant Handouts

    • BONUS lesson - Basics of Business Dining Leader's Guide

    • Basics of Business Dining Participant Handouts

    • BONUS Sample Lunch and Learn session for Civility Training

    • Clip 1 Sample Lunch and Learn details

    • Clip 2 Sample Lunch and Learn Prt 2

  • 23

    Revenue Plans

    • Revenue Plans: MannersTV

    • Revenue Plans Workshops

    • Revenue Plans Shopping Cart

    • Revenue Plan MannersTV

    • Online Courses Revenue Plan

  • 24

    CW4-8 MannersTV

    • Overview of MannersTV topics

    • Affiliate pricing for MannersTV

  • 25

    CW4-9 ICTC

    • CW4--9 About ICTC

    • Details about ICTC- The International Civility Trainers' Consortium

  • 26

    CW4-11 Sample Sell Fliers

    • Sample Dining Session

    • Sample MannersTV

    • Sample Networking Session flier

    • Sample Civility Works Session flier

    • Sample Personal Best/ Social Etiquette Flier

  • 27

    Practice Exam for ICTC Certification

    • ICTC Practice Exam

The Civility Experts Inc. online course facilitation team includes: 

Jacqueline Moore, Jessica LoRusso, Louise Fox, Christian Masotti, Michelle Clarke, Colleen Krebs, and Courtney Feldman.

Civility Training Overview

By Civility Experts Affiliate Malaysia