Course curriculum

  • 1

    WELCOME TO THE ONLINE CIVILITY TRAIN THE TRAINER PROGRAM

  • 2

    Module 1 CW1A: General Information on the Business of Civility

    • General Information on the Business of Civility

    • Survey: Who do we have joining us today?

    • CW: Module 1 Pre-work: Part 1

    • CW: Module 1 Pre-work: Part 2

  • 3

    MODULE 1: CW1B- Modern Relevance of Civility

  • 4

    MODULE 1: CW1C- Reference and Research on Civility

    • Civility Sources and Resources

    • Reference and Research on Civility

    • Recording Sources and Resources

  • 5

    MODULE 1: CWQD- Civility at Work Curriculum Overview

    • Curriculum Overview

    • About the Civility at Work Lesson Plans

    • CW Lesson Plan: Communicating Professionalism

    • CW Lesson Plan: Lasting Impressions

    • CW Lesson Plan: Networking and Mixing Business and Pleasure

    • CW Lesson Plan: Building and Projecting Confidence

    • CW Lesson Plan: Office Politics

  • 6

    MODULE 1: CW1E- Introduction to the Training Material

    • Supplemental Required Reading for Module 1

    • About Supplemental Required Reading

  • 7

    MODULE 1: CW1F- Module 1 Homework Review

    • Module 1: CW Distance Homework

    • About: CW Module 1 Homework

    • Debrief: CW Module 1 Homework

    • Review: CW Module 1 Homework

    • Debrief: CW Module 1 Homework

  • 8

    MODULE 2: CW2A- Profile of a Civility Trainer

    • A note about Module 2 workbook

    • Module 2 Trainee workbook

    • Instructor Competencies Listing

    • Civility Trainer Standards

      FREE PREVIEW
    • Intro- Profile of a Civility Trainer

    • Sample before and after profile.

    • Optional Viewing - prerecorded Webinar by Lew Bayer

  • 9

    MODULE 2: CW2B - Assessing Your Skills

    • The KEY skill you need

    • A Key Skill you will need clip

    • You can't train without talking!

    • You can't train without talking! Video Clip

    • Speaking Reference File

    • Sample assessments for speaking

  • 10

    MODULE 2: CW2C- Identifying Your Audience

    • Identifying Your Audience

  • 11

    MODULE 2: CWED- Setting Civility Training Goals

    • Civility Symptoms Survey

    • Setting Training Goals

  • 12

    MODULE 2: CW2F- Multiple Intelligence Survey

    • Multiple Intelligences Survey

    • About the Multiple Intelligence Survey

  • 13

    MODULE 2: CW2F - The Kilman Conflict Inventory Tool

    • Kilman Assessment

    • About the Kilman Conflict Assessment

  • 14

    MODULE 2: CW2G- Personal Management Basics

    • Personal Management Basics

    • About Personal Management Basics

  • 15

    MODULE 2: CW2H- Defining Civility

    • Why Define Civility

    • Defining Civility video

  • 16

    MODULE 2: CW2I- Selling Civility

    • Selling Civility - Vocabulary

    • Answer Key Civility Vocabulary

    • Clip on Civility Vocabulary

    • Clip on Selling Civility Vocabulary Answer Key

    • Selling Civility Best Practices Handout

    • Selling Civility Best Practices - Clip

    • Optional Viewing- Mark Hunter 3 Fatal Mistakes When Giving Your Price

  • 17

    MODULE 2: CW2J- About ICTC

    • About ICTC - pre-recorded.

    • About ICTC

  • 18

    Module 3 Being a Civility Trainer

    • Introduction to Module 3

    • Module 3 Being a Civility Trainer Workbook

    • Being a Civility Trainer

    • Clip about Optional Reading - Business Case for Trust

    • Clip about Mistrust at Work

    • Optional Reading Business Case for Trust

    • Optional Listening- Speed of Trust read by Steven Covey

    • Civility Symptoms Survey

    • CW3-1 About Adult Learning Styles

    • Learning Styles

    • Support Reading Adult Learning Styles

  • 19

    CW3-4-10 Training Basics

    • The Basics of Civilty Training- with Lew Bayer

    • An Excellent Resource for Trainers

    • Icebreakers for Soft Skills sessions

    • A word about Icebreakers

    • How to get people back from a break

    • Support Reading- The first hour- Key to Excellent Soft Skills Training

    • The First Hour of Soft Skills Training

    • Great YouTube videos for training in workplaces

    • An easy Orientation/Assessment Option #1

    • Video clip about Option 1- Assessment and Orientation

    • An easy Orientation/Assessment Option #2

    • Video clip about Option #2 Orientation/Assessment for Civility Training

    • Sample Orientation to Civility Session Lunch and Learn

    • CW3-11 Module 3 Homework

    • Clip about Module 3 Homework

    • Recommended Reading - The Cost of Bad Behavior

      FREE PREVIEW
    • Clip Recommended Reading

  • 20

    Module 4 How to use the Civility at Work Lessons

    • CW4-3Communicating Professionalism Leader's Guide

    • Civility at Work - Communicating Respect and Leadership Participant Handouts

    • CW4-4 Lasting Impressions Leader's Guide

    • Civility at Work - Lasting Impressions Participant's Handouts

    • CW4-5 Office Politics Leader's Guide

    • Additional information - Office Politics Handout

    • CIvility at Work Office Politics- Participant Handouts

    • CW4-6 Mixing Business and Pleasure Leader's Guide

    • Civility at Work Mixing Business and Pleasure Participant Handouts

    • CW4-7 Building and Projecting Confidence Leader's Guide

    • Civility at Work- Building and Projecting Confidence Participant Handouts

    • BONUS lesson - Basics of Business Dining Leader's Guide

    • Basics of Business Dining Participant Handouts

    • BONUS Sample Lunch and Learn session for Civility Training

    • Clip 1 Sample Lunch and Learn details

    • Clip 2 Sample Lunch and Learn Prt 2

  • 21

    Revenue Plans

    • Revenue Plans: MannersTV

    • Revenue Plans Workshops

    • Revenue Plans Shopping Cart

    • Revenue Plan MannersTV

    • Online Courses Revenue Plan

  • 22

    CW4-8 MannersTV

    • Overview of MannersTV topics

    • Affiliate pricing for MannersTV

  • 23

    CW4-9 ICTC

    • CW4--9 About ICTC

    • Details about ICTC- The International Civility Trainers' Consortium

  • 24

    CW4-11 Sample Sell Fliers

    • Sample Dining Session

    • Sample MannersTV

    • Sample Networking Session flier

    • Sample Civility Works Session flier

    • Sample Personal Best/ Social Etiquette Flier

  • 25

    Practice Exam for ICTC Certification

    • ICTC Practice Exam