Certified Courtesy Coach®

THE CHILDREN’S CHARACTER, CONFIDENCE, AND COURTESY COACH© TRAIN THE TRAINER PROGRAM

This program was created by Civility Experts Worldwide and is a validated industry credential program supported by the International Civility Trainer’s Consortium.

This training program will provide teachers, parents, caregivers, and other children’s programs training professionals with all the tools they need to successfully deliver character, confidence and courtesy lessons and workshops to children ages 4-18 years.


Civility starts with you
and you can be a Civility Champion

The first step is learning about Civility.

For example, many people think that civility is just about being kind or practicing good manners. Civility is much more than that. It is a teachable, learnable skill that can have a significant impact on the quality of our relationships, careers, politics, and more.

Once you understand how civility impacts us every day…from preventing schoolyard bullying to fostering world peace…you can be an Ambassador for the core values that civility represents.

 This course was created by Civility Experts Worldwide, the leading experts on civility with representation in more than 45 countries around the world.

Upon completion of this course, you will be certified to teach children ages 4-18 social skills, confidence, and courtesy.  


Course curriculum

  • 1

    Introduction to the Certified Professional Courtesy Coach CPCC® Program

  • 2

    Getting started with Courtesy Coach Program

    • Courtesy Coach-Getting Started 2020 NEW

    • Overview of the Courtesy Coach - Distance Certificate Program 2020 NEW

    • Sources and Resources Civility Experts Beginner 2020 NEW

    • Competencies for Courtesy Coach

      FREE PREVIEW

    • Courtesy Coach IGC Recommended Reading 2020 NEW

    • Supplemental Material: Pre-work for Childrens Distance Trainer Program

    • Courtesy Coach Program - TRAINEE TRAINING PLAN Template 2020 NEW

    • Required Reading (CCPR4) - 2020 NEW

    • Courtesy Coach M1 Supplement TIme Management

    • Supplemental- Managing my Time

  • 3

    Module 1- Introduction to the Business of Civility

    • Module 1: Courtesy Coach Handout - Introduction to the Business of Civility - TRAINEE WORKBOOK - 2020 NEW

    • Module 1: Welcome and Introduction to the Business of Civility (CCLR1) - 2020 NEW

    • Module 1: Live Session #1 - Follow-up Homework - 2020 NEW

    • Courtesy Coach Module 1 Presentation

      FREE PREVIEW

    • Defining Civility

  • 4

    CC1-2 Brief History of Civility

    • History of Civility

  • 5

    CC1-3 Why Teach Civility?

  • 6

    Homework for Module 1 Courtesy Coach

    • Homework Assignment for Module 1 Courtesy Coach

    • A note about Module 1 Homework

    • Module 1 Presentation

  • 7

    Module 2 Courtesy Coach - Profile of a Civility Trainer

    • Module 2: Profile of a Civility Trainer - TRAINEE WORKBOOK - 2020 NEW (print to use while you work through the module)

    • Module 2: Profile of a Civility Trainer (CCLR2) & Handout - 2020 NEW

    • Module 2 Supplemental Reading - Character Development

    • Debrief about Module 1 Homework

    • Homework Module 2 Courtesy Coach

  • 8

    Module 3 Courtesy Coach - Modern Relevance of Civility

    • Module 3: Modern Relevance of Civility - TRAINEE WORKBOOK - 2020 NEW (print to use while you work through the module)

    • Module 3: Modern Relevance of Civility (CCLR3) & Handout - 2020 NEW

    • Module 3 - Supplemental Reading - Modern Relevance; Bullying

    • Homework Courtesy Coach Module 3

  • 9

    Module 4 Courtesy Coach - Assessing Training Needs

    • Module 4: Assessing Training Needs - TRAINEE WORKBOOK - 2020 NEW (print to use while you work through the module)

    • Module 4: Assessing Training Needs (CCLR4) & Handout - 2020 NEW

    • Module 4 Courtesy Coach Supplemental Reading - 101 Ways to Teach Children Social Skills

    • Homework Module 4 Courtesy Coach
  • 10

    Module 5 Courtesy Coach - Core Curriculum Review

    • Module 5: Core Curriculum Review - TRAINEE WORKBOOK - 2020 NEW (print to use while you work through the module)

    • Module 5: Getting Organized (CCPR5) & Handout - 2020 NEW

    • Module 5: Core Curriculum Part 1 (CCLR5) & Handout - 2020 NEW

    • Module 5: Core Curriculum Part 2 (CCLR6) & Handout - 2020 NEW

    • Module 5 Courtesy Coach Supplemental Reading - Common Core for Schools

    • Macaroni and Please Instructor (ages 4-7)

    • Macaroni and Please ages 4-7 Participant Masters

    • Polite and Proud of it Instructor (ages 8-10)

    • Polite and Proud of It Participant Masters

    • Macaroni and Please Amendments

    • Polite and Proud Amendments

    • Cool, Courteous, and Confident (9-12) Instructor

    • Cool, Courteous and Confident Participant Masters

    • Cool, Courteous and Confident Amendments

    • Homework Module 5 Courtesy Coach

  • 11

    Module 6 Courtesy Coach - Best Practices for Civility Trainers

    • Module 6: Best Practices for Civility Trainers - TRAINEE WORKBOOK - 2020 NEW (print to use while you work through the module)

    • Module 6: Best Practices (CCLR7) & Handout - 2020 NEW

    • Module 6 Courtesy Coach SUPPLEMENTAL

    • Homework Module 6 Courtesy Coach

  • 12

    Module 7 - Courtesy Coach - Money Money Money

    • Module 7: Money Money Money - TRAINEE WORKBOOK - 2020 NEW (print to use while you work through the module)

    • Module 7: Money Money Money (CCLR8) & Handout - 2020 NEW

    • Homework Module 7 Courtesy Coach

    • Putting it all together (CCLR9) & Handout - 2020 NEW

    • In Basket (CCLR10) & Handout - 2021 NEW
  • 13

    Courtesy Coach- preparing for your ICTC Exam

    • Preparing for the Exam (CCPR2) & Handout - 2020 NEW

    • Commonly Asked Questions (CCPR9) & Handout - 2020 NEW

    • Status Requirements (CCPR6) & Handout - 2020 NEW
  • 14

    Supplemental Support Sessions

    • Leveraging your Affiliation (CCPR7) & Handout - 2020 NEW

    • Getting Published (CCPR8) & Handout - 2020 NEW

    • Ongoing Learning (CCPR10) - 2021 NEW
  • 15

    REVENUE PLANS FOR COURTESY COACHES

    • Professional Development Training Sessions

    • MannersTV Revenue Plan

    • Online Courses Revenue Plan

Dr. Lewena Bayer

Meet Civility Experts Inc. CEO

Dr. Lewena Bayer (MCCT, ESP, CICC, HON. DOCTORATE) is an author, speaker, entrepreneur and the world’s foremost expert on civility. Many years ago, she made a personal and professional commitment to choose civility every day. For 22 years Dr. Lewena Bayer (hon.) has been internationally recognized as a leading civility expert.

The Civility Experts Inc. online course facilitation team includes:

Jacqueline Moore, Jessica LoRusso, Louise Fox, Christian Masotti, Michelle Clarke, Colleen Krebs, and Courtney Feldman.


The moderator of this Course along with Dr Lew Bayer is Michelle Clarke.

Civility Training Overview

By Civility Experts Affiliate Malaysia


Michelle Clarke

Meet Civility Experts Inc. Director of Business Operations

Michelle is one of 20 Master Certified Civility Trainers in the world. Her extensive experience includes Civility at Work, professional presence, etiquette in a variety of contexts, as well as the World Citizen and Courtesy Coach offerings for children. These, combined with her Master's in Education, and various vital training programs such as the International Coach Federation accredited iPEC Educational Coach, Executive Leadership Expert, Essential Skills Analyst, along with years of life-long learning, proficient bilingualism, parenthood and a committed approach to “human-kindness” in every interaction make her the ideal person to serve your on-going learning essentials.

Upon completion of this course, you will be certified to teach children ages 4-18 social skills, confidence, and courtesy.


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Certified Professional Courtesy Coach CPCC® - Distance Certificate Program

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