Course curriculum

  • 1

    Introduction

    • How to use the course platform

    • Communicating in the Workplace Orientation

    • Pre-Self Assessment

    • Orientation: The Nine Essential Skills

    • Nine Essential Skills

    • Introduction to Modules

    • Media - Car Pushed Off

    • Summary of module 2 and Introduction to Module 3

    • Self-Reflection Conflict Case Study

    • Summary of modules 3, 4 and 5

    • Orientation: Learning

    • Growth Mindset Self-Assessment

    • Growth Mindset Summary and Debrief

    • Homework - Inventory: Values, Perceptions and Expectations

    • Disclaimer
  • 2

    Module 1: Thriving in the Ever-Changing Workplace

    • Welcome to Module 1 - Thriving in the Ever-Changing Workplace
  • 3

    Module 1 | Segment 1: What does Culture have to do with the workplace?

    • Mod 1 Segment 1.1 Introduction and Guidelines

    • Mod 1 Segment 1.2 Johari Window

    • Mod 1 Segment 1.3 Johari Window Handout

    • Mod 1 Segment 1.7 - Diversity Wheel

    • Mod 1 Segment 1.8 Diversity

    • Mod 1 Segment 1.9 Workplace Experience Self Reflection

    • Mod 1 Segment 1.10 Culture - What is Culture?

    • Mod 1 Segment 1.11 Orientation Homework

    • Mod 1 Segment 1.11b Instructions for Comment Box

    • Mod 1 Segment 1.12 Homework Part 1 - Work Ethic

    • Mod 1 Segment 1.13 Thank you
  • 4

    Module 1 | Segment 2: What's the big deal about culture in the Workplace?

    • Mod 1 Segment 2.1 Introduction and Part 1 Review

    • Mod 1 Segment 2.2 Connections equals job security

    • Mod 1 Segment 2.3 Review Values and View of Authority

    • Mod 1 Segment 2.3 Review and Values Handout

    • Mod 1 Segment 2.4 Values - Individualism

    • Mod 1 Segment 2.5 Values - Formality

    • Mod 1 Segment 2.6 Values - The Role of Management in Front Line Work

    • Mod 1 Segment 2.7 Thank you
  • 5

    Module 1 | Segment 3: The Stages of being in a Diverse Workplace

    • Mod 1 Segment 3.1 Introduction

    • Mod 1 Segment 3.2 Quiz

    • Mod 1 Segment 3.4 Stages of Group Development Handout

    • Mod 1 Segment 3.3 Ladder Review and Introduction to Stages of Group Development

    • Mod 1 Segment 3.4 First Two Stages - Birds on Wire

    • Mod 1 Segment 3.5 Last Two Stages - Stages of Group Development

    • Mod 1 Segment 3.6 Last Two Stages - Crabs and Bird video

    • Mod 1 Segment 3.7 Stages of Group Development

    • Mod 1 Segment 3.8 Activity

    • Mod 1 Segment 3.9 Connecting Ladder and Culture with Stages

    • Mod 1 Segment 3.10 Thank you
  • 6

    Module 1 | Segment 4: How does all this talk about Culture and Diversity apply to my next job?

    • Mod 1 Segment 4.1 Welcome and Overview

    • Mod 1 Segment 4.2 Stages of Group Development Quiz

    • Mod 1 Segment 4.3 Review of Culture and Case Study

    • Mod 1 Segment 4.4 Case Study

    • Mod 1 Segment 4.5 Case Study 2 Discussion

    • Mod 1 Segment 4.6 Case Study 3

    • Mod 1 Segment 4.7 Thank you

    • Mod 1 Segment 4.8 Evaluation

    • Mod 1 Segment 4.9 Homework - Listening Self Assessment
  • 7

    Module 2: Clear Communication for Job Success

    • Module 2: Clear Communication for Job Success
  • 8

    Module 2 | Segment 1: What's so complicated about Communication in the Workplace?

    • Mod 2 Segment 1.1 Introduction

    • Mod 2 Segment 1.2 Communication Self-Assessment

    • Mod 2 Segment 1.3 Effective Communication Debrief

    • Mod 2 Segment 1.4 Take your best guess Quiz

    • Mod 2 Segment 1.5 Communication Debrief

    • Mod 2 Segment 1.6 Funny Video

    • Mod 2 Segment 1.7 Funny Video Debrief and Discussion

    • Mod 2 Segment 1.8 Listening Self-Assessment Homework

    • Mod 2 Segment 1.9 Listening and Reflection Activity

    • Mod 2 Segment 1.10 Thank you
  • 9

    Module 2 | Segment 2: Practical Steps to being a better Communicator in the Workplace

    • Mod 2 Segment 2.1 Welcome, Review and 'Do you Understand' Introduction

    • Mod 2 Segment 2.2 The Million Dollar Question

    • Mod 2 Segment 2.3 Replace "Do you understand?" Why does this question cause problems?

    • Mod 2 Segment 2.4 Replace "Do you understand" How to answer

    • Mod 2 Segment 2.5 Listening Quiz

    • Mod 2 Segment 2.6 Introduction to Gestures

    • Mod 2 Segment 2.7 Hand Gestures - Talk to the Hand: Around the World with Hand Gestures

    • Mod 2 Segment 2.8 Gestures Summary

    • Mod 2 Segment 2.9 Thank you
  • 10

    Module 2 | Segment 3: How Respect and Communication go hand in hand

    • Mod 2 Segment 3.1 Welcome, Politeness and Sandwich approach

    • Mod 2 Segment 3.2 Sandwich Approach Practice

    • Mod 2 Segment 3.3 Positive, Negative or Neutral

    • Mod 2 Segment 3.4 Thank you
  • 11

    Module 2 | Segment 4: What's the big deal about Clear Communication in Meetings?

    • Mod 2 Segment 4.1 Welcome review and introduction to meetings

    • Mod 2 Segment 4.2 Meetings

    • Mod 2 Segment 4.3 Handout Purposes of Meetings

    • Mod 2 Segment 4.4 Meetings Part 2 with Activity

    • Mod 2 Segment 4.5 Purposes of Meetings Quiz

    • Mod 2 Segment 4.6 Conclusion

    • Mod 2 Segment 4.7 Thank you

    • Mod 2 Segment 4.8 Evaluation

    • Mod 2 Segment 4.9 Homework - Conflict Resolution Self-Assessment
  • 12

    Module 3: Navigating Conflict

    • Module 3: Navigating Conflict
  • 13

    Module 3 | Segment 1: Navigating Infuriating Situations in the Workplace

    • Mod 3 Segment 1.1 Introduction

    • Mod 3 Segment 1.2 Conflict Resolution Self-Assessment

    • Mod 3 Segment 1.3 Introduction to Conflict Quiz

    • Mod 3 Segment 1.4 - Quiz: Introduction to Conflict

    • Mod 3 Segment 1.5 Discussion on Conflict in the Workplace

    • Mod 3 Segment 1.6 Funny Trigger video

    • Mod 3 Segment 1.7 Discussion on Triggers

    • Mod 3 Segment 1.8 Strategies in the Moment

    • Mod 3 Segment 1.9 Audio with Mary on triggers and on the spot strategies

    • Mod 3 Segment 1.10 Dealing with Workplace triggers outside of work with comments

    • Mod 3 Segment 1.11 Audio on dealing with triggers outside of work

    • Mod 3 Segment 1.12 What does not help triggers with comments

    • Mod 3 Segment 1.13 What doesn't help

    • Mod 3 Segment 1.14 Wrap up

    • Mod 3 Segment 1.15 Thank you
  • 14

    Module 3 | Segment 2: When it comes to Conflict, what options do I have?

    • Mod 3 Segment 2.1 Introduction

    • Mod 3 Segment 2.2 Video 5 Conflict modes

    • Mod 3 Segment 2.3 The 5 modes explained with comments

    • Mod 3 Segment 2.4 Shark Mode: Competing/Forcing with comments

    • Mod 3 Segment 2.5 Collaborating with Comments

    • Mod 3 Segment 2.6 Compromising with comments

    • Mod 3 Segment 2.7 Avoiding with comments

    • Mod 3 Segment 2.8 Accommodating

    • Mod 3 Segment 2.9 Quiz: Choose the correct mode

    • Mod 3 Segment 2.9b Homework Instructions

    • Mod 3 Segment 2.10 Five Common Responses to Workplace Conflict Handout

    • Mod 3 Segment 2.11 Conflict Resolution Case Studies Homework

    • Mod 3 Segment 2.12 Thank you
  • 15

    Module 3 | Segment 3: Being Assertive (and Respectful) at the same time - It's a Good thing

    • Mod 3 Segment 3.1 Welcome

    • Mod 3 Segment 3.2 Quiz: All Course Review

    • Mod 3 Segment 3.3 Debrief Homework Case Study #1

    • Mod 3 Segment 3.3 Debrief Homework Case Study #2

    • Mod 3 Segment 3.3 Debrief Homework Case Study #3

    • Mod 3 Segment 3.3 Debrief Homework Case Study #4

    • Mod 3 Segment 3.3 Introduction to Assertive Communication

    • Mod 3 Segment 3.4 Conflict Resolution - Assertive Communication Homework Handout

    • Mod 3 Segment 3.5 Thank you
  • 16

    Module 3 | Segment 4: The choices we have for dealing with Conflict in the Workplace

    • Mod 3 Segment 4.1 Welcome

    • Mod 3 Segment 4.2 Conflict Management Review video

    • Mod 3 Segment 4.3 Homework Answers - Assertive Communication

    • Mod 3 Segment 4.4 Getting along with others Reading Handout

    • Mod 3 Segment 4.5 Getting along with others and comments

    • Mod 3 Segment 4.6 Review and homework overview (You will find the homework after the next two sections.)

    • Mod 3 Segment 4.7 Thank you

    • Mod 3 Segment 4.8 Evaluation

    • Mod 3 Segment 4.9 Homework Assessment
  • 17

    Module 4: Respectful Workplace

    • Module 4 Respectful Workplace
  • 18

    Module 4 | Segment 1: When they go lower, we go higher

    • Mod 4 Segment 1.1 Welcome and home work review

    • Mod 4 Segment 1.2 Three attitude options

    • Mod 4 Segment 1.3 Three respectful workplace tip sheet and comments

    • Mod 4 Segment 1.4 Expectations

    • Mod 4 Segment 1.5 Choose Top Expectations

    • Mod 4 Segment 1.6 Expectations debrief and joey instructions

    • Mod 4 Segment 1.7 Joey Letter

    • Mod 4 Segment 1.8 Expectations debrief joey letter and prepare for 3 me

    • Mod 4 Segment 1.9 The 3 Me Moment Review

    • Mod 4 Segment 1.10 Review 3 me moment

    • Mod 4 Segment 1.11 Thank you
  • 19

    Module 4 | Segment 2: What's the big deal about choosing our words?

    • Mod 4 Segment 2.1 Welcome to Choosing our Words, What's the big deal

    • Mod 4 Segment 2.2 Converting Disrespect Tips Quiz

    • Mod 4 Segment 2.3 Formality Puzzle

    • Mod 4 Segment 2.4 Sorting Activity Formality Puzzle Resource (to cut up)

    • Mod 4 Segment 2.5 Sorting Activity Formality Debrief Homeless person

    • Mod 4 Segment 2.6 Convert statements into positive statements handout

    • Mod 4 Segment 2.7 Positive Statements

    • Mod 4 Segment 2.8 Thank you
  • 20

    Module 4 | Segment 3: What's the big deal about Rapport?

    • Mod 4 Segment 3.1 Introduction to Rapport

    • Mod 4 Segment 3.2 Rapport Introduction to Quiz

    • Mod 4 Segment 3.3 Rapport Quiz

    • Mod 4 Segment 3.4 Stories on Rapport - Mary and Julie

    • Mod 4 Segment 3.5 Tips for Rapport

    • Mod 4 Segment 3.6 Building Effective Working Relationships Rapport Handout

    • Mod 4 Segment 3.7 Respond to PDF in comments

    • Mod 4 Segment 3.8 Listening and the Platinum rule

    • Mod 4 Segment 3.9 How the Platinum Rule applies to Rapport

    • Mod 4 Segment 3.10 Thank you
  • 21

    Module 4 | Segment 4: What does understanding my customer have to do with respectful workplace?

    • Mod 4 Segment 4.1 Welcome

    • Segment 4.2 Conversation - Who is my Customer?

    • Mod 4 Segment 4.3 Who is my Customer activity

    • Mod 4 Segment 4.4 Team Building Wheel

    • Mod 4 Segment 4.5 Team Building Video - How does respect come into play

    • Mod 4 Segment 4.6 Team Building Wheel Answer Question and Review

    • Mod 4 Segment 4.7 Conclusion and Homework Information

    • Mod 4 Segment 4.8 Thank you

    • Mod 4 Segment 4.9 Evaluation

    • Mod 4 Segment 4.10 Resilience Homework
  • 22

    Module 5: A Mindset for Success in the Workplace

    • Module 5 A Mindset Success in the Workplace
  • 23

    Module 5 | Segment 1: Grit and Resilience: A Dynamic Duo

    • Mod 5 Segment 1.1 Welcome and Introduction

    • Mod 5 Segment 1.2 Resilience Homework

    • Mod 5 Segment 1.3 How Resilient Are You Handout

    • Mod 5 Segment 1.4 Breakdown of Assessment to prepare for Audio

    • Mod 5 Segment 1.5 Resilience with Mary

    • Mod 5 Segment 1.6 Definitions of grit and resilience

    • Mod 5 Segment 1.7 Video on Grit

    • Mod 5 Segment 1.8 Well Being Self Assessment

    • Mod 5 Segment 1.8 Wellbeing Image Download

    • Mod 5 Segment 1.9 Well-being Self Assessment Debrief

    • Mod 5 Segment 1.10 Thank you
  • 24

    Module 5 | Segment 2: All the reasons why work is important

    • Mod 5 Segment 2.1 Welcome

    • Mod 5 Segment 2.2 Presentation and Audio with Mary - Why is work important

    • Mod 5 Segment 2.3 Quiz on Why Work is Important

    • Mod 5 Segment 2.4 Review on why work is important

    • Mod 5 Segment 2.5 Thank you
  • 25

    Module 5 | Segment 3: Handling Stress can Make or Break a Job

    • Mod 5 Segment 3.1 Welcome

    • Mod 5 Segment 3.2 Stress Activity instructions

    • Mod 5 Segment 3.3 Stress Management Strategies

    • Mod 5 Segment 3.4 Stress Management with Mary

    • Mod 5 Segment 3.5 Negative Thinking

    • Mod 5 Segment 3.6 Distorted Thinking

    • Mod 5 Segment 3.7 Baby Steps and homework

    • Mod 5 Segment 3.8 Thank you
  • 26

    Module 5 | Segment 4: Pulling it all together

    • Mod 5 Segment 4.1 Welcome

    • Mod 5 Segment 4.2 Jeopardy review

    • Mod 5 Segment 4.3 Interview Question Quiz

    • Mod 5 Segment 4.5 Interview Quiz

    • Mod 5 Segment 4.5 Conclusion

    • Mod 5 Segment 4.6 Post assessment self confidence

    • Mod 5 Segment 4.7 Thank you

    • Mod 5 Segment 4.8 Evaluation