How to use the course platform
Introduction to Understanding Conflict Management
Pre-Assessment - Transition to Leadership: Understanding Conflict Management
Some Preliminary Questions about Conflict
Conflict Truths and Myths Introduction Activity
A Few Statistics on Conflict Management
Conflict Management Self-Assessment
Reasons for Conflict - An Introduction and then please click on the discussion box.
Avoiding as a Strategy for Dealing with Conflict
Compromising as a Strategy for Dealing with Conflict
Collaborating as a Strategy for Dealing with Conflict
Competing as a Strategy for Dealing with Conflict (Also called Forcing)
Accommodating as a Strategy for Dealing with Conflict, and Final Thoughts
Introduction to the TKI Model - video
Learning to Use Different TKI Modes –video
Conflict Case Studies - Please Download and Complete
Case Study Debrief
Review - Use the Right Conflict Mode in the Right Situation
6 Steps to Managing Conflicting Parties
Lets Talk - A Guide to Resolving Workplace Conflicts (Resource from the Alberta Government)
Post Assessment - Transition to Leadership: Understanding Conflict Management
Conflict Resource List
Questions/Comments?
Disclaimer
