Social IQ and Building Trust - Executive Finishing School

Learning to Successfully Navigate the Social World | taught by Lew Bayer

Course description

How much do you know about Social I.Q.? Are you confident that you know what to do and say to avoid conflict at work? Chances are, at one time or another, you found yourself at odds with a co-worker because of a misunderstanding or because someone misinterpreted your actions.

As you know, even the best intentions can go horribly wrong, that’s why you—and all of your coworkers and supervisors—need to expand your Social I.Q.

Because, in spite of your best efforts to do the right thing, a lack of Social I.Q. can result in your doing exactly the wrong thing, causing you to say or do things that offend others, can cause communication to break down and result in conflicts.

Key learning objectives of this module:

  • Define Social Intelligence (IQ)
  • Identify the benefits of Social IQ
  • Discuss “trust” and why you/we need it
  • Learn how Social IQ helps to build Trust

The Executive Finishing School - Certificate in Social Competence for Business Professional©

Recent research out of Harvard University suggests that because our long-term success in work and in life is 85% dependent on our “so skills”, we would all be wise to make sure we are socially competent.

Completion of this program entitles the participant to a Level 1 Certificate in Social Competence for Business Professionals©. The program consists of 5 online modules. If you wish to pursue the certification, please refer to the bundled course offering titled - Certificate in Social Competence for Business Professionals.

Module 1: Civility and Leadership
Module 2: Presentation Skills: Image, Decorum, Attitude, and Poise
Module 3: Communication: Oral, Digital, Written and Nonverbal
Module 4: Social Intelligence and Building Trust
Module 5: Priorities and Productivity

The program is designed for:

  • Graduates entering the workforce
  • Workplace supervisors or managers who need to set an example for others
  • Employees transitioning to leadership positions
  • Individuals seeking to project a more credible and confident image in the workplace

Topics covered include:

  • What is civility and why should I care about it?
  • Understanding trends and influences that define modern manners in the workplace
  • Socially competent behaviours that are expected and respected in business settings
  • Successful networking skills that will get you noticed
  • How to present credibility and confidence through your professional image and communication style
  • The nuances of effective communication considering: technology, diversity, and office politics

After completing the program, learners will be better able to:

  • Be “etiquette-wise” and avoid social and business faux pas that can cost their reputation
  • Exhibit high personal standards and lead by example
  • Navigate sticky situations related to rudeness and incivility in the workplace
  • Feel confident in a variety of business and social settings
  • Leverage their social savvy and be more socially competent
  • Set goals based on personal and professional priorities


We are pleased to offer this course in partnership with

Would it surprise you to know that 80% of people are dissatisfied with their jobs? The social landscape in our workplaces is changing. Who we work with, how we work, when we work, how we communicate, and what we perceive as effective, respectful, professional, ethical and kind has also changed. But many of us haven’t changed the way we think, the way we make decisions, or how we interact, and we’re not ready for change. In the new world of work you need a new set of social competencies- skills to help you build trust, to foster collaboration, to communicate effectively, to navigate differences, and to be change ready.

If you are ready to build a better workplace, Civility Experts can help you:

  • Imagine a civil workplace – and put a plan in place to make civility at work a reality
  • Identify organizational culture conditions that are inhibiting civility at work
  • Change the constructs and behavior patterns that direct individuals’ uncivil behavior
  • Build competency in 4 core key skill areas proven to underpin a culture of civility
  • Co-facilitate change and teach you to be social architects and build a better workplace

Civility Experts offers civility training, civility train-the-trainer certification, civility workshops and webinars, business etiquette training, civility books and materials, organizational workplace and civility assessments, “Start a Civility Initiative” kits, social intelligence and cultural competence coaching, keynote presentations, international business etiquette consulting, and much more.

For more information, please visit www.civilityexperts.com.




Lew Bayer
Lew Bayer
Master Certified Civility Trainer- CEO Civility Experts Inc.

A commitment to choosing civility and striving daily to practice what she preaches has made Lew Bayer an internationally recognized leader in her industry. For the past 19 years, Lew has lead the team at Civility Experts Worldwid, Inc. now 87 affiliates strong with representation in 25 countries- and earned recognition as the leading expert on civility in the workplace.

Lew is a recipient of the Manitoba Woman Entrepreneur of the Year Award for International Business, a nominee for the RBC Canadian Women Entrepreneur of the Year and the first Canadian to be awarded the prestigious AICI International Civility Star Award.

Lew is a 12-time published author and national columnist who is frequently called upon for expert advice. She has worked with organizations large and small all over the world.

Lew takes the view that “civility is its own reward”. She encourages her team and clients to focus on the social capital outputs, trust, and other intangible benefits that building social intelligence and culturally-competent communication consistently deliver. Lew is a graduate of McGill University, a member of the training team at Manitoba Tourism Education Council, Distance Faculty at Georgetown University, past facilitator for Train Canada Corporation, and long-term faculty with the Canadian Management Center in Toronto, Canada. Additional credentials included Certified Culture Coach®, Master Certified Civility Trainer, Language Benchmarks Assessor, High Style® Image Coach, Essential Skills Practitioner, one of only 8 Master Certified Civility trainers in the world.

Lew is also founder and Executive Director of the Canadian Center for Cultural Competence, Chair of the Every Girl Can Canada Initiative, CEO of In Good Company Etiquette Academy Franchise Group, Owner of Propriety Publishing, and Founder of the Macaroni and Please Manners at School program. Lew volunteers as Executive Director of The Civility Center, mentor for The Etiquette House, and President of the International Civility Trainers’ Consortium.