The 30% Solution: How Civility at Work Increases Retention, Engagement and Profitability PRACTITIONER COURSE

How Civility at Work can Increase Retention, Engagement, and Profitability | taught by Lew Bayer

Course description

What would you do with 30% more profit? And how about a boost in engagement or a reduction in turnover? These are just a few of the measurable benefits workplace see when they actively engage in activities and training that supports a culture of civility. In The 30% Solution course, internationally acclaimed civility expert Lew Bayer offer insights, tips, training strategies and details about civility and how to build a culture of civility in your workplace. The course is based on the book - The 30% Solution, and includes assessments and tools you can begin to use right away. This course is about 30 hours to complete including workbook assignments and reading. And if you like what you learn- you can sign up for a more intensive version designed for HR, Trainers, Business Owners, Consultants and others who want to devise and implement civility training initiatives in their workplaces.

Lew Bayer
Lew Bayer
Master Certified Civility Trainer- CEO Civility Experts Inc.

A commitment to choosing civility and striving daily to practice what she preaches has made Lew Bayer an internationally recognized leader in her industry. For the past 19 years, Lew has lead the team at Civility Experts Worldwid, Inc. now 87 affiliates strong with representation in 25 countries- and earned recognition as the leading expert on civility in the workplace.

Lew is a recipient of the Manitoba Woman Entrepreneur of the Year Award for International Business, a nominee for the RBC Canadian Women Entrepreneur of the Year and the first Canadian to be awarded the prestigious AICI International Civility Star Award.

Lew is a 12-time published author and national columnist who is frequently called upon for expert advice. She has worked with organizations large and small all over the world.

Lew takes the view that “civility is its own reward”. She encourages her team and clients to focus on the social capital outputs, trust, and other intangible benefits that building social intelligence and culturally-competent communication consistently deliver. Lew is a graduate of McGill University, a member of the training team at Manitoba Tourism Education Council, Distance Faculty at Georgetown University, past facilitator for Train Canada Corporation, and long-term faculty with the Canadian Management Center in Toronto, Canada. Additional credentials included Certified Culture Coach®, Master Certified Civility Trainer, Language Benchmarks Assessor, High Style® Image Coach, Essential Skills Practitioner, one of only 8 Master Certified Civility trainers in the world.

Lew is also founder and Executive Director of the Canadian Center for Cultural Competence, Chair of the Every Girl Can Canada Initiative, CEO of In Good Company Etiquette Academy Franchise Group, Owner of Propriety Publishing, and Founder of the Macaroni and Please Manners at School program. Lew volunteers as Executive Director of The Civility Center, mentor for The Etiquette House, and President of the International Civility Trainers’ Consortium.

Please contact for registration and/or materials questions or to book a live training event.